Terms of Service

Introduction

Welcome to FlyHaul Streetwear (accessible at flyhaulshop.com), operated by FLYHIGH WEB SOLUTIONS LTD (Company Number: 16275752). Our registered address is 61 Bridge Street, Kington, Herefordshire, United Kingdom, HR5 3DJ.

These Terms of Service (“Terms”) govern your use of FlyHaul Streetwear’s website and services (the “Service”). By placing an order through our site, you agree to these Terms. If you do not agree, please discontinue use of our site immediately.

FlyHaul Streetwear is an online fashion platform offering a curated selection of trendy streetwear apparel and accessories. We do not manufacture or stock products directly; instead, we connect buyers with fulfillment agents who handle order processing and shipping.

We aim to provide a seamless shopping experience, but as an intermediary, we do not guarantee product availability at all times. Order fulfillment is subject to stock levels and processing by our partners. If an item is out of stock or unavailable, we will offer an alternative solution, such as a refund or exchange where possible.

Account Terms

• Account registration is optional. You may browse and shop as a guest or create an account for order tracking and personalized recommendations.

• If you choose to register, you must provide accurate and current information. You are responsible for maintaining the security of your account credentials.

• FlyHaul Streetwear reserves the right to refuse service or terminate accounts if fraudulent activity is detected.

Orders & Payment

• Order Processing: Orders placed on our website are forwarded to our fulfillment partners. Processing times vary, and orders may not be modified or canceled once they are being handled by our fulfillment partners. If you wish to cancel an order, contact us as soon as possible, and we will attempt to accommodate your request if the order has not yet been processed.

• Stock Availability: If an item is out of stock, we will notify you and offer a refund or exchange. We cannot guarantee stock availability at all times.

• Refunds Before Processing: If you wish to cancel an order before processing, you may receive a full or partial refund depending on the status of the order. However, once the order has been sent for fulfillment, it cannot be canceled.

• Payment Methods: We accept credit and debit cards as payment methods. We do not accept PayPal at this time.

• Pricing & Taxes: Prices listed are exclusive of VAT, customs duties, or import taxes that may apply upon delivery. You are responsible for any additional fees imposed by your country’s customs office.

Shipping & Delivery

• Shipping Timeframe: After processing, orders typically ship within 14-30 days. Shipping times may vary depending on the destination country and customs processing.

• Tracking: Once your order has been shipped, you will receive tracking information.

• Import Duties & Customs Fees: You are responsible for any import duties, taxes, or customs fees that may apply. FlyHaul Streetwear is not responsible for any additional charges after dispatch.

• Incorrect Address: If an order is returned due to an incorrect or incomplete address provided by the buyer, re-shipping fees may apply.

Returns & Refunds

We aim to ensure a smooth shopping experience. If you encounter an issue with your order, please review our refund policies below:

• Damaged Items: If your order arrives damaged, you may request a refund by providing photo or video proof to contact@flyhaulshop.com. We will review your claim and offer a resolution, such as a refund or replacement.

• Lost Packages: If a package is marked as “delivered” by the carrier but you have not received it, please contact us. While we will assist you, we are not liable for lost or stolen packages after delivery confirmation.

• Refund Requests: You may request a refund before an order is processed. Once processing begins, we cannot guarantee refunds.

• Stock Issues: If an item is out of stock after purchase, we will notify you and issue a refund or provide an alternative solution.

• Non-Returnable Items: Due to our fulfillment process, we do not accept returns or exchanges for size issues, change of mind, or buyer’s remorse. Please check size charts before purchasing.

Prohibited Activities

You agree not to:

• Use the website for any fraudulent or illegal activity.

• Attempt to gain unauthorized access to our systems.

• Interfere with the functionality of the site or submit false information.

Limitation of Liability

FlyHaul Streetwear acts as an intermediary between buyers and fulfillment agents. We are not responsible for:

• Slight variations in product descriptions or images.

• Delays due to customs clearance or international shipping disruptions.

• Additional taxes or duties charged upon import.

In the event of disputes, our liability is limited to the amount paid for the product in question.

Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes must be resolved in the courts of England and Wales, except where consumer protection laws of your country apply.

Changes to These Terms

We may update these Terms at any time. If changes are made, we will notify users through our website. Your continued use of FlyHaul Streetwear after changes signifies acceptance of the updated Terms.

Contact Information

For any inquiries, please contact:

📧 Email: contact@flyhaulshop.com

📍 Registered Office: FLYHIGH WEB SOLUTIONS LTD, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom

By shopping with FlyHaul Streetwear, you acknowledge that you have read and agreed to these Terms.